Terms and Conditions

1. Introduction

Welcome to 24 Skin Bank! By accessing and using our website, products, and services, you agree to comply with the following Terms & Conditions. Please read them carefully. We reserve the right to update these terms at any time, and continued use of our services indicates acceptance of any changes.

2. Product Information & Usage

  • Our products are formulated through extensive research for Indian skin and climate and are dermatologist-approved. However, individual results may vary.
  • Use products as directed to achieve optimal results. Misuse or overuse may lead to skin irritation.
  • If you experience any allergic reactions or skin concerns, discontinue use immediately and consult a dermatologist.

3. Orders & Payments

  • Orders are processed only after successful payment. We accept credit/debit cards, UPI, net banking, and digital wallets.
  • Prices and offers may change without prior notice. Discounts and promotions are valid only during their respective periods.
  • If your payment is deducted but the order is not confirmed, please allow 7-10 business days for the refund to reflect in your account.

4. Shipping & Delivery

  • We offer nationwide shipping. Orders are typically delivered within 3-7 business days, depending on location.
  • Once dispatched, tracking details will be shared via email/SMS.
  • Delays due to unforeseen circumstances (e.g., natural disasters, logistics issues) are beyond our control.

5. Returns, Refunds & Replacements

  • Due to the nature of skincare products, we do not accept returns.
  • Refunds or replacements are only applicable if the product is damaged, defective, or incorrect.
  • To request a refund or replacement, you must raise a complaint within 48 hours of delivery with proof (such as an unboxing video or images).
  • Approved refunds will be processed within 7-14 business days.

6. Subscription & Loyalty Programs

  • By subscribing to our newsletter, promotional offers, or loyalty programs, you consent to receive emails and SMS updates.
  • You can opt out anytime by clicking the “Unsubscribe” link in emails.

7. Intellectual Property Rights

  • All content, product formulations, branding, and materials on 24 Skin Bank are protected by copyright and intellectual property laws.
  • Unauthorized reproduction, modification, or distribution of our content is strictly prohibited.

8. Privacy & Data Security

  • We respect your privacy. Your personal details are kept secure and confidential.
  • Payments are processed via encrypted and secure gateways to ensure data protection.
  • We do not share your personal information with third parties without your consent.

9. Limitation of Liability

  • 24 Skin Bank is not responsible for any indirect, incidental, or consequential damages arising from product use or interactions with our website.
  • We do not guarantee specific skincare results and recommend a patch test before full application.

10. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by Indian law.
  • Any disputes shall first be resolved amicably. If unresolved, they will be subject to jurisdiction in Gurgaon, Haryana.

11. Contact Information

For any queries, complaints, or support, please contact us:

Address: 108, 56 Green Gold, Plot No. 54, Sector 56, Next to Sanatan Dharm Mandir, Gurgaon, Haryana-122011
Email: Contact24skinbank@gmail.com
Phone: +91 9717068007

Your Skin, Our Science – Backed by Research, Powered by Results!