Legal

Refund and replacement policy

If something arrives wrong, we make it right. Here is exactly how.

Effective date: 11 October 2026

This policy explains when 24 Skin Bank (“24 Skin Bank”, “we”, “us”, “our”) accepts returns, offers replacements and issues refunds.

Our products go on your skin. To protect every customer who uses them, we cannot take back a product once it has been opened.

01

Returns of unopened products

  • Unopened and unused products, with their original seal and packaging intact, can be returned within 10 days of delivery.
  • To start a return, email us with your order number. We will share return instructions.
  • Once we receive the product and confirm it is unopened and unused, your refund will be processed to the original payment method within 7–14 business days.
  • Products that have been opened, used or whose seal is broken cannot be returned or refunded.
02

Damaged, leaking or incorrect orders

If your order arrives damaged, leaking, tampered with or incorrect, we will send you a replacement of the affected item at no extra cost.

Please contact us within 48 hours of delivery, as recorded by the courier.

How to request a replacement

Email contact24skinbank@gmail.com with:

  • Subject line: Replacement request followed by your order number
  • A clear photograph of the product and its packaging
  • A short video, 5–10 seconds long, showing the damage or problem. An unboxing video is best.

Once we receive your email with the photograph and video within the 48-hour window, we will approve your replacement without unnecessary back-and-forth.

If a replacement is not possible, for example because the product is out of stock, we will refund the affected item to your original payment method within 7–14 business days.

03

Shipping replacements

Approved replacements are dispatched by the fastest shipping service available to your PIN code, at no cost to you. You will receive a new tracking number once it has been sent.

04

What is not covered

  • Opened or used products
  • Return requests made more than 10 days after delivery
  • Damage or replacement requests made more than 48 hours after delivery, or without the required photograph and video
  • Orders delivered to an incorrect or incomplete address provided by the customer

For delivery-related questions, please see our Shipping Policy. These terms form part of our Terms of Service.

05

Contact us

For returns, replacements or refunds, please get in touch.

Company
24 Skin Bank
Address
Office No. 108, Green Gold 56, Plot No. 54, Sector 56, Gurgaon 122011, Haryana, India
Instagram
@dermvedaa