Legal

Privacy policy

We ask for as little as we need, use it only for a reason, and look after it carefully. The same way we think about skin.

Effective date: 11 October 2026

This Privacy Policy explains how 24 Skin Bank (“24 Skin Bank”, “we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit our website, buy any 24 Skin Bank product, or contact us.

It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, as applicable.

By using our website or placing an order, you agree to the practices described here.

01

Information we collect

Information you give us

  • Name, email address and phone number
  • Shipping and billing addresses
  • Order details and purchase history
  • Account login details, if you create an account
  • Messages, feedback, reviews and testimonials you send us, including any skin concerns or photographs you choose to share

Payment details such as card, UPI or net-banking information are entered directly with our third-party payment gateway. We do not see or store your full card details.

Information collected automatically

  • IP address, browser type and device information
  • Pages visited, time spent and how you arrived at our site
  • Cookies and similar technologies (see section 6)
02

Children’s privacy

Our website and products are intended for adults over 18. We do not knowingly collect personal data from children.

If you believe a child has shared personal data with us, please contact us and we will delete it promptly.

We do not track, profile or target advertising at children.

03

How we use your information

We use your information only where there is a reason to:

  • To process, ship and track your orders, and to handle returns and refunds
  • To respond to your questions, requests and complaints
  • To improve our website and your experience of it
  • To send product updates, offers and newsletters, only with your consent
  • To keep our website secure and prevent fraud
  • To meet legal, tax and accounting obligations, and to enforce our Terms of Service
04

Sharing your information

We do not sell, rent or trade your personal information.

We share data only with those who help us serve you, and only what they need:

  • Our e-commerce platform provider, which hosts our store and processes order data on our behalf
  • Payment gateways, such as Easebuzz, that process your payments securely
  • Courier and logistics partners that deliver your order
  • Analytics and marketing service providers, using aggregated or non-personally identifying data where possible
  • Government or law-enforcement authorities, where required by law or to protect our legal rights

Some of these providers may store or process data outside India. Where this happens, we take reasonable steps to make sure your data remains protected, in line with applicable Indian law.

05

Data security and retention

We use reasonable, industry-standard security measures to protect your personal data from unauthorised access, loss or misuse. Payment transactions are encrypted. No method of online transmission or storage is completely secure, but we work to protect your information and review our practices regularly.

We keep your information only for as long as it is needed for the purposes described here, or as required by law (for example, tax and accounting records). After that, it is securely deleted or anonymised.

06

Cookies and tracking

We use cookies and similar technologies to:

  • Keep your bag and login working as you browse
  • Remember your preferences
  • Understand how our website is used, so we can improve it
  • Show relevant offers and advertisements

You can manage or disable cookies in your browser settings. Some parts of the website, such as checkout, may not work properly without them.

07

Your rights and choices

Subject to applicable law, you have the right to:

  • Access a summary of the personal data we hold about you
  • Correct, update or complete your personal data
  • Ask us to delete your personal data, except where we must keep it by law
  • Withdraw your consent at any time, including to marketing messages
  • Nominate another person to exercise your rights in case of death or incapacity
  • Raise a complaint with us, and, if unresolved, with the Data Protection Board of India once it is operational

You can unsubscribe from our emails using the link in any message, or by writing to us. To make any request, email contact24skinbank@gmail.com. We may need to verify your identity before acting on it.

08

Third-party links

Our website may link to other websites, such as our Instagram, Facebook and YouTube pages. We are not responsible for their privacy practices or content. Please read their privacy policies before sharing personal information with them.

09

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after an update means you accept the revised policy.

10

Contact us

If you have a question, request or complaint about how your information is handled, please contact us. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.

Company
24 Skin Bank
Address
Office No. 108, Green Gold 56, Plot No. 54, Sector 56, Gurgaon 122011, Haryana, India
Instagram
@dermvedaa